North America IT Services Market Recent Trends, Outlook, Size, Share, Future Development & Opportunities
The size of the North American IT services market is anticipated to increase at a Compound Annual Growth Rate (CAGR) of 7.0% from USD 500.0 billion in 2022 to USD 700.6 billion by 2027. IT services are the use of technical and business expertise to help companies create, manage, and access information and business processes. IT can be used as a managed service by a user or line. Only the services that users need can be used and paid for.
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As per vertical, healthcare segment to grow at highest CAGR during the forecast period
The vertical segment is further subsegmented into BFSI, IT and telecom, consumer goods and retail, healthcare, government and defense, media and entertainment, and other verticals. Other verticals include education, chemicals, travel and hospitality, and energy and utilities.
As per vertical, healthcare is expected to grow at the highest CAGR of 8.8% during the forecast period. Many healthcare professionals seek IT support services to preserve essential medical technology’s functionality and enhance their company operations’ efficacy. Healthcare IT services can help with these management practices and provide assurance in events where IT support services are needed. Healthcare IT services typically deal with pharmaceuticals, oncology drugs, specialty drugs, and other medical supplies and equipment for patients. Pharmacy management, biopharmaceutical resources, and services are part of the healthcare IT support system. In the US, IT services assist in meeting different compliance requirements mandated by the Healthcare Information Portability and Accountability Act (HIPAA) and security and application management challenges. IT services can also be useful for other medical operations, such as managing prescriptions and supplies, interacting with patients, and hosting HIPAA-compliant websites.
Sales and marketing, by business function, to grow at highest CAGR during forecast period
The sales and marketing subsegment is expected to grow from 76.5 billion in 2022 to USD 123.2 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 10.0% during the forecast period. Marketers design and oversee marketing initiatives for businesses using IT tools and services. Businesses would gain from these initiatives by having a stronger online presence across a variety of platforms, including the web, company websites, social media, mobile, and email. The ability to improve the customer experience has been made feasible by the rising trend toward personalization and the increased use of the internet and mobile devices. Therefore, businesses choose to enhance the customer experience to address better and comprehend the continuously changing needs of the clients, but this requires the assistance of IT specialists. With IT services, businesses can efficiently design and maintain unique customer journeys and do better sales and marketing.
As per professional services, system integration segment to capture a large market share during forecast period
The professional services segment is further subsegmented into system integration, training and education, and consulting. The system integration market size is expected to grow from USD 217.1 billion in 2022 to USD 283.7 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 5.5% during the forecast period. As a practice, integration links diverse enterprise applications, systems, repositories, and IT environments for the real-time interchange of data and operations. System integration is the process of integrating all of a system’s physical and virtual components within an organization. The physical components are made up of various machine systems, electronic devices, stock, and other physical components. The virtual components consist of data stored in apps, software, and databases. The process of integrating each of these components so that they work together as a single system is the main objective of system integration. The system integration further divides into application integration and infrastructure integration. Application development on a certain technology, platform, or framework, as well as the integration of a suite or solution, would all fall within the application integration sector, whereas the integration of all IT resources needed for a given system is referred to as infrastructure integration. System integration is diversified, with many small and large-scale firms as well as startups. These firms consistently concentrate on establishing long-term alliances with suppliers of infrastructure, components, and equipment, such as Cisco, IBM, TCS, and HPE. System integration is anticipated to grow as organizations concentrate more attention on streamlining operations and integrating them onto a single platform. Further, rapid digitization and centralization are boosting market growth.
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Unique Features in the North America IT Services Market
North America, particularly the United States and Canada, is distinguished by its mature and highly advanced technological infrastructure. The region hosts key tech hubs like Silicon Valley and major metropolitan centers that drive innovation in cloud computing, AI, machine learning, and cybersecurity. This ecosystem enables rapid development, early adoption of cutting-edge IT services, and deep collaboration between enterprises and tech innovators, giving the market a competitive edge globally.
The North American IT services landscape is characterized by widespread adoption of cloud computing and hybrid IT environments. Organizations are increasingly migrating from legacy on-premise systems to cloud and multi-cloud architectures, prompting service providers to offer advanced cloud integration, management, and optimization services. Managed services, especially for security and network operations, are also expanding rapidly in response to distributed work infrastructures and digital transformation initiatives.
Another unique feature is the influence of stringent regulatory frameworks on the market. Regulations such as HIPAA for healthcare, state-level privacy laws (e.g., California’s CCPA), and data governance standards compel IT service providers to embed compliance, data residency, and security governance into their solutions. This regulatory environment creates demand for specialized advisory, audit, and compliance-centric IT services.
Major Highlights of the North America IT Services Market
Across industries like healthcare, finance, retail, and manufacturing, organizations are accelerating digital transformation initiatives, investing heavily in cloud computing, application modernization, and analytics. This transformation drives strong demand for IT consulting, integration, and digital services that help businesses enhance operational efficiency and customer experiences.
Cloud computing remains a central theme in the IT services market, with enterprises increasingly implementing hybrid and multi-cloud environments to balance flexibility, security, and cost. Major cloud providers play a pivotal role in shaping service offerings, and cloud migration services are among the fastest-growing segments within IT services.
The rise of remote work and distributed IT environments has boosted demand for managed IT services, including helpdesk support, network management, and outsourced operations. Outsourcing continues to contribute significantly to the market’s revenue, with end-use IT services and emerging technology services showing notable growth trajectories.
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Top Companies in the North America IT Services Market
Some of the major North America IT services market vendors are IBM (US), Hewlett Packard Enterprise (US), Accenture (Ireland), Cisco (US), Wipro (India), HCL Technologies (India), Cognizant (US), Infosys (US), Rackspace (US), TCS (India), Fujitsu (Japan), Capgemini (France), Ericsson (Sweden), Huawei Technologies Co. Ltd. (US), Nokia Networks (Finland), GTT Communications (US), SAP (Germany), DXC Technology (US), NTT Data (Japan), and NEC Corporation (US).
Wipro is a leading global information technology, consulting, and business process service company. It offers services, such as cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies, to help clients adapt to the digital world. It enables ease of integration of IT infrastructure and provides technical support to its clients. The company has a presence in North America, Europe, the Middle East & Africa, and Asia Pacific. Its partner ecosystem includes value-added partners, strategic partners, technical partners, and sales partners. Wipro has a strong clientele across the globe. Its customers include SMEs and large enterprises. The company specializes in consulting, business process outsourcing, business application services, infrastructure management, cloud services, analytics and information management, product and engineering services, mobility, data center managed services, and software application management.
Hewlett Packard Enterprise (HPE) was founded in 2015 and is headquartered in Texas, US. HPE is a business unit of HP. HP was split into two, wherein HP deals with the printer and PC arms of the business, while HPE caters to the enterprise products and services sector. It is a globally recognized edge-to-cloud Platform-as-a-Service (PaaS) enterprise delivering diverse business solutions to organizations worldwide. HPE deals with servers, networks, storage, software, consulting, containerization, and support. HPE’s products and services portfolio extends to automate and also contributes toward simplifying IT operations across business units, including Business Analytics. HPE expands its GreenLake service with a breakthrough Storage-as-a-Service model business transformation and reinvention. It is strongly moving forward toward ethical development and the deployment of AI and its successful, productive, effective, and efficient inclusion in the working paradigm of enterprises across. Currently, it has several channel partners across North America, Europe, and other regions. It has a global presence in North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, with a strong customer base across 120 countries.
Capgemini, headquartered in France, is a prominent player in the North America IT services market, offering a wide array of consulting, technology, and IT services. With a notable presence in North America, Capgemini provides comprehensive solutions spanning digital transformation, cloud services, application development and management, cybersecurity, ERP implementation, and consulting services. Leveraging its deep industry expertise and global delivery capabilities, Capgemini assists businesses across various sectors in harnessing emerging technologies to drive innovation, improve operational efficiency, and enhance customer experiences. Through strategic partnerships and a client-centric approach, Capgemini continues to play a pivotal role in shaping the IT services landscape in North America.
Fujitsu, a major IT services provider headquartered in Japan, maintains a strong presence in the North America IT services market, delivering a wide range of innovative solutions and services. With a focus on infrastructure services, cloud solutions, application services, cybersecurity, digital workplace solutions, and consulting services, Fujitsu caters to the diverse needs of businesses across industries. Leveraging its global expertise and advanced technologies, Fujitsu assists organizations in North America in driving digital transformation, optimizing IT infrastructure, enhancing cybersecurity measures, and improving operational efficiency. Through its commitment to innovation and customer-centric approach, Fujitsu continues to be a key player in shaping the IT services landscape in North America.
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