Rashtriya Newsflash

RICHMOND, BC – New data analysis from healthcare workflow automation platform Cortico reveals that British Columbia’s primary care sector is achieving quantifiable progress inspired by key objectives outlined in the BC Digital Health Strategy. The analysis, based on aggregated operational data from over 400 BC clinics powered by Cortico, documents meaningful advancement on the Ministry of Health’s strategic priorities.

Outcomes Aligned with Provincial Strategic Objectives

“The province has come up with this wonderful mandate, and it’s been an inspiration for our work”, says Cortico CEO Clark Van Oyen. The BC Digital Health Strategy identifies four strategic objectives: empowering patients, improving provider experience, establishing a connected health system, and enabling the business enterprise. Aggregated data from BC clinics utilizing Cortico demonstrates measurable progress across these priorities:

1. Empower Patients

In 2025, over 300,000 BC residents managed their care monthly through AI access-to-care agents and other digital self-service channels—booking appointments, completing intake forms, and accessing secure messaging—without requiring telephone interaction with clinic staff. This aligns directly with the DHS outcome that “patients interact easily with the health system and are empowered with digital tools and secure access to health information.”

2. Improve Provider Experience

Data from [1] and aggregate usage data in BC demonstrate significant reductions in administrative burden:

• Single-provider clinics report saving between 18 and 29 hours of administrative work per week.
• Documentation error rates dropped from 15% to 0.3% through automated data population.
• Multi-provider clinics have increased daily patient volume by up to 30% while automating approximately 70% of routine administrative tasks.

These outcomes validate the DHS priority of reducing administrative burden and increasing provider capacity to deliver efficient, high-quality care. These gains are more important than ever as doctors struggle with more red tape.

3. Establish a Connected Health System

The Ministry’s strategy calls for “formal collaboration on provincial clinical solutions and processes to create efficiencies across the health system.” BC clinics are achieving this through EMR integrations that enable seamless data exchange between patient-facing tools and clinical information systems. Crucially, these tools allow secure data sharing between providers, supporting the vision of “digitally connected systems across B.C.”

4. Enable the Business Enterprise

The DHS emphasizes streamlining business processes to create system-wide efficiencies. Clinics report successfully implementing “phone-free” operational models, including many achieving near-complete online booking. This operational shift allows clinics to operate with a significantly reduced support staff to provider ratio, improving both financial sustainability and clinical capacity.

Operationalizing “Progress Over Perfection”

A core principle of the BC Digital Health Strategy is “Progress Over Perfection.” Cortico’s analysis suggests BC providers are embodying this principle by implementing incremental automation of high-volume administrative workflows rather than pursuing costly, disruptive “rip and replace” system overhauls.

“The data shows BC providers are operationalizing the Ministry’s vision for system optimization in real-time,” said Clark Van Oyen, CEO of Cortico. “When you aggregate outcomes across hundreds of clinics, it’s clear that administrative burden is declining, patient engagement is increasing, and clinical capacity is expanding—all without requiring wholesale replacement of existing EMR infrastructure. These are the building blocks of sustainable, province-wide transformation. I think BC’s vision at the governance level has helped lead to a generation of local startups to understand our health system needs and contribute – including our peers – local talent such as MediMap and Jane App.”

Implications for Provincial Scale

Throughout 2026, continued expansion of EMR integration and “add-on” capabilities will support broader adoption of workflow automation across BC’s healthcare providers. As the Province advances toward its shared services model to reduce administrative duplication, the availability of interoperable, clinician-first digital tools positions BC to achieve the Digital Health Strategy’s goal of “a digitally enabled health system trusted by all who use it.”

About Cortico:

Founded in 2015, Cortico provides patient engagement and healthcare workflow automation for over 400 clinics and thousands of providers across North America. Specializing in deep EMR integrations, Cortico’s mission is to modernize clinical operations through secure, autonomous workflows that improve both provider well-being and patient access.

Media Contact
Company Name: Cortico
Contact Person: Alfred Wong Cortico
Email: Send Email
City: Richmond
State: British Columbia
Country: Canada
Website: https://cortico.health/